Treatment FAQ

what to do when a patient refuses treatment because they can't afford it

by Lavern Roberts Published 3 years ago Updated 2 years ago

Appeal to Your Insurance One reason some people can’t afford medication is that their insurance refuses to cover it. In some cases, you can try and reason with your insurance to get them to cover a particular medication.

Full Answer

Does a doctor have the right to refuse a patient treatment?

Establish a win-win position If the patient’s concern is the lack of control in the hospital and your concern is her/his health if s/he leaves the hospital, what can you do to provide more control in the hospital? Negotiate so both of you can achieve what each of you care about the most.

What to do when someone refuses treatment?

 · Patients may refuse treatments for many reasons, including financial concerns, fear, misinformation, and personal values and beliefs. Exploring these reasons with the patient may reveal a solution or a different approach. Involve Family Members and Caregivers.

When May a physician refuse to treat a patient?

Proper termination in a noncrisis or nonemergency situation includes the following: 1) giving the patient reasonable notice and time to find alternative treatment; 2) educating the patient about treatment recommendations; 3) assisting the patient with finding resources for treatment; 4) providing records and information, as requested; and 5) sending a follow-up letter to the …

When can you refuse to treat a patient?

 · These range from drugs and tests to maintenance supplies and more. 3. Get Creative on Your Scheduling. Patients may not be able to afford $200 for a full consult. Offer instead a lower-coded visit that takes less time and schedule them during your slow periods such as mid-afternoon. 4. Offer a Payment Plan.

Is fast facts medical advice?

This information is not medical advice. Fast Facts are not continually updated, and new safety information may emerge after a Fast Fact is published. Health care providers should always exercise their own independent clinical judgment and consult other relevant and up-to-date experts and resources.

Do you need to consult the prescribing information before using a product?

Some Fast Facts cite the use of a product in a dosage, for an indication, or in a manner other than that recommended in the product labeling. Accordingly, the official prescribing information should be consulted before any such product is used.

What did Dax Cowart say to stop treatment?

They pulled him through against his wishes. He would later go to law school and marry and the decision by the doctors seemed in retrospect like a really good decision. They asked whether he was glad they had forced treatment upon him. He essentially said yes, I’m glad I’m alive now, but you should have stopped the treatment. He stated that he did not want to go through what he went through to get where he was. If a patient has the ability to make decisions, then you have to respect the decision.

What does a doctor say in the old days of paternalism?

In the old days of paternalism, a doctor might say, “Well, we need to stop treatment.” But in the new days of shared decision-making and family communication, a physician might say, “Oh, it doesn’t look good, what do you want us to do?” That puts a huge burden on the family.

What should a medical school teach?

Every medical school should teach the areas of ethical consensus and the areas of ethical controversy like physician-assisted death where there isn’t a complete legal or ethical consensus. In those cases, a good medical school should teach the various ethically defensible viewpoints.

What are ethical issues in assisted reproduction?

There are many related ethical issues like determining who are the parents, whether someone should be able to carry a child for another couple, whether that person should be paid for those services. That’s a burgeoning area.

What is the role of an ethicist in a physician?

When the physician isn’t able to do that in a supportive way for the patient and the family, the ethicist’s role should be to advise the physician and the family about what the best ethical choice would be in the situation. Of course, no one has to follow the ethicist’s advice.

Can a patient refuse a blood transfusion?

Back in the day it would not be uncommon to override a patient’s wishes, such as if the patient refused a blood transfusion because of their religious beliefs. That was then, this is now. A number of benchmark court cases have recognized the patient’s right to refuse life-sustaining treatments such as transfusion, ventilation, nutrition, and hydration. That was a major shift.

Do hospitals have ethics committees?

Around 40 years ago, most hospitals didn’t have an ethics committee at all. Now, every accredited hospital must have some mechanism to address patient ethical issues, and many provide that service right at the bedside.

What is the proper termination of a non-crisis patient?

Proper termination in a noncrisis or nonemergency situation includes the following: 1) giving the patient reasonable notice and time to find alternative treatment; 2) educating the patient about treatment recommendations; 3) assisting the patient with finding resources for treatment; 4) providing records and information, as requested; and 5) sending a follow-up letter to the patient.

What happens when a psychiatrist terminates a patient relationship?

Engaging in termination of treatment. Once the psychiatrist-patient relationship has been established, the psychiatrist has ethical and legal obligations to continue treating the patient until the relationship has been properly terminated. Unfortunately, an excessive outstanding balance can interfere with the therapeutic relationship, thereby making effective treatment difficult or impossible. If negotiation of a mutually acceptable resolution has failed, then termination of the physician-patient relationship may be the only option left. Care must be taken to engage in the proper, formal termination process in order to avoid allegations of abandonment.

What is the importance of maintaining boundaries in a physician-patient relationship?

Maintaining boundaries. Care must be taken to not cross the professional boundaries of the physician-patient relationship while reaching a resolution. Multiple or dual relationships can lead to allegations of taking unfair advantage of the treatment relationship to exploit the patient or otherwise further the psychiatrist’s personal, religious, political, or business interests.

Can reducing the frequency of a patient's treatment plan be a change?

In some cases, reducing the frequency of sessions may be an appropriate change to the treatment plan. If so, then the doctor should document the clinical rationale supporting the change. If seeing the patient less frequently is not an adequate treatment option, then either some other financial arrangement must be negotiated or the patient’s care may need to be transferred to a provider who can accommodate lower fees for treatment.

Should you have a conversation with a patient about billing?

Considering the potential impact such a discussion could have on the therapeutic relationship, it would be best for you to have this conversation directly with the patient rather than having a member of your office staff broach the topic. If you do not have policies and procedures regarding billing, now is the time to develop and implement them.

How to educate patients about billing policies and procedures?

Educating patients about policies and procedures. Ideally, payment expectations , including billing policies and procedures, would be discussed and presented in writing at the outset of treatment. If this happened in your case, then it is time to remind the patient of that discussion and how it applies to the current situation. If this did not happen, then it is necessary to have this discussion now.

Is it reasonable to be paid for services rendered?

ANSWER: You are right: Times are tough. However, it is reasonable to be paid for services rendered.

What to do if you can't agree on a fee?

If you and your patient can't agree on a fee—or you have already maxed the number of low-cost clients you can afford—send them to a local community hospital or clinic. Many offer low-cost or no-cost care to patients with proven financial needs.

How to reduce out-of-pocket costs for medications?

Your goal should be to bring patients into the decision-making process. For example, something as simple as prescribing a 90-day supply of medicine can help reduce out-of-pocket costs for medications. You could also talk with patients about scheduling expensive tests later in the year when their annual deductibles are more likely to have been met.

How to offer financial break to self-pay patients?

One way you can offer a financial break to both low income and self-pay patients is to create a sliding fee schedule. Basically, this type of fee schedule provides a discount based on a family’s income in comparison to the Federal Poverty Guidelines. Here's an article where I go into more detail: 13 Steps to Creating a Sliding Fee Scale

How to start a money conversation with a patient?

A good way to start the money conversation is by asking a few questions on the patient intake form. Ask patients to let you know about any concerns with costs or if they are experiencing difficulty paying past medical bills. Then, follow up in the exam room.

Why is full disclosure of costs important?

However, the fact is that full disclosure of costs encourages patients to plan ahead and pay more promptly. The more informed the patient is about the approximation of their fees, the more likely they are to pay.

Can you care for patients at no charge?

Just remember, you can’t care for your patients if your practice is in financial jeopardy, so only take on the number of pro bono patients that you can comfortably afford.

Why is it important to discuss costs and options with patients?

Discussing costs and options can lead to cost savings for patients without lessening the quality of care. The problem is that physicians aren't trained to discuss financial matters with patients and often feel it's inappropriate to bring up money during a patient visit.

How to refuse medical treatment?

Take these steps if you are trying to make a refusal decision: 1 Call on a professional shared decision-making expert to help you make this difficult decision. 11  The shared decision-making process helps you weigh your values and beliefs against your options to make the choice that is best for you. 2 Be sure you are a patient who is allowed to refuse medical treatment and that you are not in a category where the refusal is restricted. 3 Take steps to be sure you are making an informed decision.

What is the best way for a patient to indicate the right to refuse treatment?

Advance Directives. The best way for a patient to indicate the right to refuse treatment is to have an advance directive, also known as a living will. Most patients who have had any treatments at a hospital have an advance directive or living will.

Can a parent refuse medical care?

Children: A parent or guardian cannot refuse life-sustaining treatment or deny medical care from a child. This includes those with religious beliefs that discourage certain medical treatments. Parents cannot invoke their right to religious freedom to refuse treatment for a child. 7 

What are the four goals of medical treatment?

There are four goals of medical treatment —preventive, curative, management, and palliative. 2  When you are asked to decide whether to be treated or to choose from among several treatment options, you are choosing what you consider to be the best outcome from among those choices. Unfortunately, sometimes the choices you have won't yield ...

How can a patient's wishes be honored?

Another way for a patient's wishes to be honored is for the patient to have a medical power of attorney. This designates a person to make decisions on behalf of the patient in the event they are mentally incompetent or incapable of making the decision for themselves.

What is the end of life refusal?

End-of-Life-Care Refusal. Choosing to refuse treatment at the end of life addresses life-extending or life-saving treatment. The 1991 passage of the federal Patient Self-Determination Act (PSDA) guaranteed that Americans could choose to refuse life-sustaining treatment at the end of life. 9 .

Is it unethical to force a patient into treatment against his will?

It is unethical to physically force or coerce a patient into treatment against his will if he is of sound mind and is mentally capable of making an informed decision.

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