A treatment coordinator is the face of the clinic. They are the person who helps patients understand their treatment plan and puts it into action. They are with patients from the time when the dentist is determining options to the time they are going over cost and insurance details.
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What does a dental treatment coordinator do?
May 01, 2002 · The treatment coordinator may possess one of the most productive roles within the practice. She would be the person responsible for the follow-up on each patient who has necessary or desired dental care, but who is not scheduled. This is the person who tracks each patient from beginning to end.
What are the job duties of a coordinator?
Oct 20, 2021 · Patient care coordinators in dental offices will process new patients and may conduct diagnostic tests. Some of their duties are those of a dental assistant, and dental assistant training will be necessary. Patient care coordinators may also deal with medical and financial information and sell treatment plans. Next: View Schools Link to this page
What does a treatment coordinator do?
Aug 04, 2011 · A Treatment Coordinator is a sales (case acceptance) position. A treatment coordinator closes or assists in closing the treatment plans generated by the doctor. They take responsibility for the entire patient base and work toward having no patients with incomplete treatment plans.
What is an orthodontic assistant job description?
A dental treatment coordinator presents the costs and details of the suggested dental plan to patients and works with them to confirm insurance coverage and payment plans. After patients have been examined, they leave the exam room and go into a separate room to discuss timelines and costs with a dental treatment coordinator. The role of a dental treatment coordinator is …
What is the role of a treatment coordinator?
A Treatment Coordinator is a sales (case acceptance) position. A treatment coordinator closes or assists in closing the treatment plans generated by the doctor. They take responsibility for the entire patient base and work toward having no patients with incomplete treatment plans.Aug 4, 2011
How do I become a good treatment coordinator?
5 Habits Of Highly Effective Treatment Coordinators: Use an appropriate location to build trust and spur open communication. ... Help the patient emotionally understand the NEED for the dental treatment. ... Motivate patients to accept treatment. ... Ask for a commitment. ... Make “healthy” financial arrangements.Oct 1, 2012
How much do dental treatment coordinators make in California?
Average base salary The average salary for a treatment coordinator is $24.22 per hour in California.Apr 10, 2022
What should you not say in a dental office?
Here is my top 10 list of things that should never be said to dental patients:“That is expensive.” ... Talking about another patient. ... “You should get insurance.” ... Discussing fees over the phone. ... Saying mean things. ... Displaying negative nonverbal communication. ... Having a negative attitude. ... Second-guessing the doctor.More items...•Apr 11, 2019
What is a dental treatment coordinator UK?
A Treatment Coordinator is with you every step of the way. They also speed up the process of your treatment and as a patient you may not have enough time to discuss your questions with a dentist.
Why do dentists talk to you?
Your dentist wants to make sure that you understand exactly what's going on in your mouth and whether you have a cavity, gingivitis or other dental concerns to discuss. So the end of your exam (when you can speak freely) is usually spent discussing your dental health, rather than acting as a time to catch up.Aug 23, 2017
Do dentists floss everyday?
Since flossing is inexpensive and low-risk, the American Dental Association and most dentists still endorse daily flossing. The long-term benefits may be unproven, and more definitive proof still may be years away.Feb 14, 2017
What can you not do at the dentist?
Things You Should Never Do Before Going To The DentistAvoid putting on too much makeup before seeing the dentist. ... Don't bring a picture of your dream teeth to a cosmetic dental consultation. ... Never keep your medical history a secret from your dentist. ... Skip the simple carbs and eat protein before going to the dentist.More items...•Apr 14, 2021
Top Skills for a Dental Treatment Coordinator
Communication skills are the most important requirements of an effective coordinator. They need to translate the doctor’s treatment plan to the patient in a way that is clear and concise. They will need a calm and friendly disposition and, preferably, a background dentistry.
Dental Treatment Coordinator Courses Online
There are various coordinator certificate programs available online, like this one at Front Office Rocks and Dental Training LTD. The American Dental Associates Association also has a program with a fantastic course overview. They cover the skills needed for this high-profile career.
How to Become a Dental Treatment Coordinator
If reading the above has you excited about a role as a treatment coordinator, here are some next steps you can take! If interested in learning what clinics are looking for when hiring dental treatment coordinators, this article has some fantastic tips.
What is a treatment coordinator?
In most offices, treatment coordinators are the ones that put the treatment plan together, present it to the patient, get their consent and have them pay the deposit to start the treatment (if applicable). They have a great understanding of dental insurance and different plans, they understand dental codes (ADA codes), and know how to break treatments into phases. In addition to that, and probably more importantly, they know how to communicate the value of each treatment to patients in such a way that patients accept the treatment.
What is the operation of a dental office?
The operation of a dental office involves doing many tasks which may require a different set of skills. The list of tasks and who is responsible to do what is different from one office to another. There are tasks that are unique to larger offices and there are tasks that are grouped together in smaller offices.
What is a back office assistant?
The main responsibility of the back-office staff is related to the clinical aspect of the business, like handling lab orders, equipment, supplies, etc.
What is the role of receptionist?
The main responsibility of the receptionist in general is to deal with patient communications. They are the first point of contact with patients, both before their first visit as well as during an office visit; they are also the communication bridge between patients and the back staff. receptionists further take care of checking the patient out and, in a lot of practices, book their next appointment at the end of the appointment. Collection, answering phone calls, reaching out to patients to confirm their upcoming appointments, answering emails and following up on recalls or pending treatments. They play an essential role in making sure patients are happy because they are the ones that primarily communicate with patients when the patient is not in the office (which is most of the time). They are usually the ones who also check insurance eligibilities before patients come for their visit. They contact insurance companies and enter the details of the insurance plans into the practice management software so that treatment coordinators can accurately provide an estimate to patients (for out of pockets).
What is an office manager?
The office manager typically is the person responsible for smooth operation of the office. S/he is the one who manages other employees by deciding the priority of the tasks that they need to perform overall, assigning the tasks to the right person (s) and monitoring the performance.
What is the role of a manager in an office?
They manage the employees and should be trusted by them to give them direction and guidance. They should have an understanding of all aspects of the business and to be able to prioritize tasks and assign them to the right people in the office.
Do dental offices have the same title?
If you have worked in a dental field for some time and have been in different offices, you know that different offices don’t have the same titles for their roles and responsibilities necessarily; two offices may mean a different thing when they refer to the same title. That’s why we are going to define each title for the purposes of this article.
What is the role of a dental practice coordinator?
The dental practice treatment coordinator plays a very important role in the practice by guiding patients to accept treatment. What are some important attributes this person should possess to be successful?
What should a TC do?
A TC’s priorities should be to schedule the prescribed treatment, coordinate with other practices and referring doctors if necessary, and collect patients’ money. If the TC starts answering too many clinical questions without the doctor, patients may receive the wrong answers. While it’s OK and common for the TC to explain a doctor’s treatment plan ...
Why is communication important in a relationship?
Communication is the key to success and growth in any relationship. If your patients are not engaged in conversation about their treatment, the relationship can die quickly. Once the doctor presents new treatment to a patient, the process of commitment should be started at that time.