File a formal written or verbal complaint with the Office of Clinical Safety if your health care providers cannot promptly resolve your concerns. The Office of Clinical Safety can be reached by calling 877-285-7788, or writing to us at: 300 North Ingalls Street Room 8A06 Ann Arbor, MI 48109-5478.
How do I contact the university's student complaint policy?
If you have questions or need assistance related to the University's Student Complaint Policy, you may contact UMatter: Student Support & Advocacy directly by calling 662-915-7248 or sending an email to [email protected].
What is Michigan Medicine doing to meet your expectations?
At Michigan Medicine our goal is to provide the best health care experience possible. If we fall short of your expectations, we want to know about it. You have the right to express any concerns you may have. Patient Relations is the destination for patients and families when the health care provided fails to meet expectations.
How do I submit a complaint to umatter?
You may also contact UMatter: Student Support & Advocacy directly by calling 662-915-7248 or sending an email to [email protected]. Proceed to the Student Complaint Form and submit your complaint.
Is parking free at UMMC clinics?
Parking also is free at clinics located off the UMMC campus, including the Jackson Medical Mall. Back to top. Is paid parking available? Paid parking is available at several garages on the UMMC campus.
What is the phone number for UMMC?
The Office of Patient Experience provides an opportunity to voice compliments and concerns about your care as a patient at UMMC. Please call (601) 815-4545, and a representative will be happy to assist you.
What is the right of access to people outside of UMMC?
Communication. Patients have the right of access to people outside of UMMC by means of visitors or by verbal and written communication, which includes access to an interpreter, if needed. Any restrictions will be discussed with the patient. Translation and Interpretive Services.
How to determine if a patient is incompetent?
The patient's guardian, next of kin, or legally authorized representative has the right to exercise, to the extent permitted by law, the rights delineated on behalf of the patient if: 1 The patient has been adjudicated incompetent in accordance with the law. 2 The patient is found by her/his physician to be medically incapable of understanding the proposed treatment or procedure. 3 The patient is unable to communicate her/his wishes for treatment. 4 The patient is a minor.
What is the right of UMMC?
Religious and personal beliefs. Patients have the right to have his/her cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected. UMMC accommodates the right to pastoral and other spiritual services for patients.
What happens if a patient does not have advance directives?
If a patient does not have general information regarding advance directives, s/he can expect to receive it at the time of hospitalization. Patient care is not conditional on the existence of an advance directive. An advance directive will be reviewed periodically with the patient or patient's legal representative.
What is the right of patients to participate in health care decisions?
Patients have the right to reasonably informed participation in decisions involving their health care. To the extent possible, this will be based on a clear, concise explanation of the patient's condition and of all proposed technical procedures, including significant possibilities of risk, mortality, or serious side-effects.
What is the right of a dying patient?
The dying patient has the right to optimal comfort and dignity through treatment of primary and secondary symptoms that respond to treatment, as desired by the patient or the legally authorized representative. The dying patient has the right to effective pain management such that is possible.
Institutional Complaints
The University of Mississippi Medical Center desires to resolve student complaints, grievances, and concerns in an expeditious, fair and amicable manner. To submit a formal student complaint to UMMC, please visit UMMC Student Complaints.
External Agencies
Any issue that cannot be resolved internally that does not involve Grade Appeals or Conduct matters, can be addressed by having the individual file a complaint with their state.
Southern Association of College and Schools Commission on Colleges
If a concern cannot be resolved internally, a student may choose to submit Third-Party Comments to the Southern Association of College and Schools Commission on Colleges (SACSCOC), UMMC's regional accrediting agency, by completing and submitting the SACSCOC complaint form .
Mississippi state residents taking online courses
If your complaint is not resolved at the institutional level, then you may refer your complaint to the Mississippi Commission on College Accreditation using the MCCA Student Complaint Form within two years of the incident.
Specific complaints for certain populations
File a complaint with the Department of Postsecondary Education Complaint System ( https://afvec.langley.af.mil
What time does UMMC open?
UMMC also provides magazines for patients and their families in our Volunteer Services office, open 8:30 a.m. to 4:30 p.m., Monday through Friday. For information about Volunteer Services, call (601) 984-2068. Back to top.
What is the phone number for University Hospital?
If you don’t find what you’re looking for, please call the general information desk at (601) 984-1000. You can also visit the main information desk in the University Hospital lobby from 6 a.m.–6 p.m., Monday–Friday, and 7 a.m.–9 p.m., Saturday and Sunday.
What time does the Jackson Medical Mall shuttle run?
Shuttles to the Jackson Medical Mall operate from 8 a.m.-6 p.m. Monday-Friday. Service is not available on weekends or UMMC holidays. All shuttle buses are handicap accessible with wheel chair lifts. For more about handicapped transportation, call (601) 984-1405.
How to contact the Joint Commission?
The Joint Commission (TJC) Online, using the “Report a Patient Safety Event” link in the “Action Center,”. via fax at (630) 792-5636, or in writing at: Office of Quality and Patient Safety. The Joint Commission.
Does UMMC have a Spanish interpreter?
Yes, UMMC internally offers Spanish interpreters /translators and a Choctaw liaison from 8 a.m.-4:30 p.m. Monday-Friday. We also provide the language line which offers 24/7 access to: Over 200 languages. Sign language interpreters for our hearing impaired patients.
Is UMMC safe?
UMMC is committed to providing safe and secure facilities for patients and visitors. Police protection is available 24 hours a day, and emergency stations are located at various locations across campus and in the stadium parking lot. Hospital doors are closed from 9 p.m. to 6:00 a.m.
What is a complaint in a university?
A complaint is a criticism, grievance, or protest. A complaint may be academic (in content) or related to another area or service of the university. Academic Complaints include the following: Academic conduct and discipline, academic standing (probation, suspension, and/or dismissal), and grade appeals. Non-Academic Complaints include the ...
What is UMatter complaint?
Students have the right to file complaints about the conduct or behavior performed on the part of the institution or by any of its agents. The UMatter: Student Support & Advocacy office maintains the process for the review of, response, and attempted resolution of academic, non-academic or general complaints for students. The complaint process encourages the use of an informal resolution process to resolve complaints. It also provides a formal resolution process and protocol that may be utilized by students when a complaint is not resolved through the informal process.
What is complaint process?
The complaint process encourages the use of an informal resolution process to resolve complaints. It also provides a formal resolution process and protocol that may be utilized by students when a complaint is not resolved through the informal process.
How to contact Umatter?
If you have questions or need assistance related to the University's Student Complaint Policy, you may contact UMatter: Student Support & Advocacy directly by calling 662-915-7248 or sending an email to [email protected].
Review Process
A discussion with you or your family representative so that we understand your concerns.
Other Review Agencies
As a health care consumer, you have the right to contact the following agencies if you are not satisfied with the care you received from Michigan Medicine.
Other Resources for Questions or Concerns
Billing or Health Insurance Call Patient Financial Services at (734)-615-0863