Treatment FAQ

who do i go to to get my approval with the va for medical treatment outside the va

by Miss Marianna Howell IV Published 2 years ago Updated 2 years ago
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Ask your VA doctor to submit a referral.
Your VA primary care doctor or VA specialty doctor can submit referral requests for appointments outside the VA.
Nov 1, 2021

Should I let my VA doctor know if I’m receiving care outside VA?

Note: It’s always a good idea to let your VA doctor know if you’re receiving care outside VA. This helps your provider coordinate your care to help keep you safe and make sure you’re getting care that’s proven to work and that meets your specific needs. This is your decision.

Who will provide care for me when I join the VA?

Find out who will care for you when you become part of the VA health care program. Who will provide care for me at VA? After you sign up for VA health care and choose your main VA location, we’ll assign you to a health care team called a Patient Aligned Care Team (or PACT).

Can I get VA health care if I don’t qualify?

No. If you don’t qualify for VA health care, you may still be able to get certain health care services, like care for needs linked to military sexual trauma. Call our general VA hotline at 800-827-1000 to find out what your care options may be.

When does the VA have to be notified of treatment?

72-Hour Notification to VA: VA must be notified of the treatment within 72 hours of your arrival at the emergency treatment facility. If VA is not notified within that window, the treatment cannot be authorized under this section.

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Will the VA pay for outside treatment?

VA can pay for emergency medical care outside the United States if the emergency is related to your service-connected condition.

How do I get a VA authorization?

Resources and support.Call us. 800-698-2411.Visit a medical center or regional office. Find a VA location.

Does VA require prior authorization?

VA is required by law to bill Third Party Payers (TPP) for care that is not related to a Veteran's service-connected disability or Special Authority. This requires VA to call TPPs for precertification for patients who are VHA beneficiaries with other billable health insurance (OHI).

Does the VA accept outside insurance?

Yes. Giving us your health insurance information helps you because: When your private health insurance provider pays us for your non-service-connected care, we may be able to use the funds to offset part—or all—of your VA copayment.

How do I get TriWest authorization?

With appointment confirmation, TriWest's systems generate an authorization letter with details on the approved episode of care. The authorization letter is mailed or faxed. For more information visit the TriWest Payer Space on Availity at www.availity.com.

What is the difference between VA CCN and TriWest?

General VA refers Veterans to community providers based on MISSION ACT criteria, which are broader than PC3 criteria. TriWest is the primary customer service contact for Veterans. Customer Service VA is the primary customer service contact for Veterans using CCN.

Can the VA refuse to treat a Veteran?

You can agree to or refuse any treatment. You will be told what is likely to happen to you if you refuse a treatment. Refusing a treatment will not affect your rights to future care but you take responsibility for the impact this decision may have on your health.

Can I fill a VA prescription at Walgreens?

With the VA-Walgreens exchange, VA providers can now easily view medications directly that are prescribed to VA-enrolled patients by community providers and filled at Walgreens pharmacies.

Will the VA prescribe pain medication?

As masses of vets sought treatment for their pain, the VA started doling out prescriptions. Opioids became the go-to solution. Between 2001 and 2013, pain medications from the VA – such as oxycodone and morphine – increased by 259 percent.

Do veterans get free healthcare for life?

If you are a 50% or greater disabled veteran or a former POW, all your medical care from the VA is free. There are other groups that may get some, or all VA medical care for free, see our VA Copay page for details.

Do I need Medicare if I have VA benefits?

If you have VA benefits, you do not have to enroll in Medicare in order to keep your VA benefits. That being said, the Veterans Administration actually recommends veterans enroll in Medicare when they become eligible.

What is the difference between TRICARE and VA?

You can compare health care benefits available through TRICARE and Veterans' Affairs (VA) below....TRICARE and VA Benefit Comparison.TRICARE BenefitsVA BenefitsYour services may vary depending on your health plan.Your eligibility and copayment depend on: Discharge, Service-connection, or IncomeYour TRICARE health plan's rules and costs will apply.

How to Establish Eligibility For VA Medical Benefits

VA health care eligibility is based upon active duty military service in the Air Force, Army, Marines, Navy, Coast Guard, or Merchant Marines (duri...

VA Health Care Eligibility Questionnaire

Let’s start by looking at some basic eligibility requirements, based on the VA health care eligibility questionnaire:1. Are any of these statements...

Applying For VA Health Care Benefits

Once you have established your eligibility for VA health care benefits, you will need to fill out Form 10-10EZ or Form 10-10EZR to apply for benefi...

Required Supporting Documentation

You can reduce the application processing time by providing information about your service when you apply. This includes documentation such as your...

VA Health Care Enrollment

Applying with for 10-10EZ and providing all relevant information will generally enroll you into the VA medical care system. Most veterans will auto...

Who will provide care for me at VA?

After you sign up for VA health care and choose your main VA location, we’ll assign you to a health care team called a Patient Aligned Care Team (or PACT). Your team will be made up of you, those who support you (like your family members and caregivers), and your health care providers.

Health care benefits eligibility

Not sure if you qualify? Find out if you can get VA health care benefits.

Health needs and conditions

Find out how to access VA services for mental health, women’s health, and other specific needs.

Disability benefits

Have an illness or injury that was caused—or made worse—by your active-duty service? Find out if you can get disability compensation (monthly payments) from VA.

How to update VA health insurance?

Once you have established your eligibility for VA health care benefits, you will need to fill out Form 10-10EZ or Form 10-10EZR to apply for benefits. These forms are also used to update your current information if anything has changed. There are several ways you can fill out or update the 10-10EZ: online, by phone, by mail, or in-person at a VA medical facility. Here is the info you need: 1 Online: Visit this link and fill out the form. 2 Phone: Call 1-877-222-VETS (8387), Mon-Fri, 8:00 am – 8:00 pm EST. A VA rep will send you a completed form via mail. You will need to verify and sign the form, then return it to the VA. 3 Mail: Complete Form 10-10EZ or Form 10-10EZR and mail it to Health Eligibility Center, 2957 Clairmont Road, Suite 200, Atlanta, GA 30329-1647. 4 In person: Visit any VA Medical Center or clinic. Here is the VA Directory.

What are the eligibility factors for VA health care?

VA health care eligibility factors: VA health care eligibility is based on many issues, including active duty military service, type of military discharge, service-connected disabilities, medical conditions incurred while in the service, location of service, and more. You can be eligible based on your service dates, deployments you served on, ...

Can veterans use VA medical centers?

Veterans with a service-connected disability rating can use VA medical centers, but health care benefits aren’t only limited to those individuals. Let’s dispel some of the myths about VA health care eligibility, see who is eligible, and learn how you can apply for VA health care benefits.

Can you get VA health care if you are on active duty?

Members of the National Guard and Reserves may be eligible for VA health care benefits if they were called to active duty on a Federal Executive Order (this generally excludes active duty for training purposes). Other groups of servicemembers may also be eligible for VA medical care.

Can you visit a VA clinic?

Each case is unique, and final benefits decisions rest with the VA. VA health care eligibility only means you can visit VA medical centers and clinics for health care. It does not necessarily mean all health care is 100% free (some medical care may be free, however, many veterans may be required to pay a co-pay).

Do you need a service connected disability rating to be eligible for VA health care?

Misconceptions about VA health care eligibility: It is not a requirement to have served in combat or in a war zone. You do not need a service-connected disability rating. You did not need to be injured or wounded while in the service.

Do you have to pay co-pays for VA?

There may be limitations on the type of health care you may be eligible for, and some medical care may require a co-pay or other associated cost, depending on your VA Priority Group, the nature of your coverage, and the medical care you receive.

What is the VA emergency care number?

Community Care Call Center: 877-881-7618, Monday-Friday from 8 a.m. to 8 p.m. Eastern time. Emergency Care in Foreign Countries. VA can pay for emergency medical care outside the United States if the emergency is related to your service-connected condition.

How long does it take for a VA to report an emergency?

Notifying VA of an emergency event allows covered Veterans to have their emergency treatment authorized by VA. Failure to report emergency care to VA within 72 hours of the start of the emergency treatment may impact your eligibility for VA to cover the cost of treatment.

What is an emergency department?

IMPORTANT: An emergency department is a facility that is staffed and equipped to provide emergency treatment and does not include community facilities that only provide medical treatment in situations other than emergencies. You, or someone acting on your behalf, can also report the emergency treatment to VA.

What is a medical emergency?

A medical emergency is an injury, illness or symptom so severe that a delay in seeking immediate medical attention would be reasonably expected to be hazardous to life or health. If you believe your life or health is in danger, call 911 or go to the nearest emergency department right away.

Do you have to be enrolled in the VA health care system?

Each authority requires the following: You must be enrolled in the VA health care system or have a qualifying exemption from enrollment. A VA health care facility or other federal facility with the capability to provide the necessary emergency services must not be feasibly available* to provide the emergency treatment.

Is emergency treatment covered by the VA?

The claim is timely filed. NOTE: Emergency treatment is only covered until you can be safely transferred to a VA or other federal facility.

Does VA health care meet the ACA?

If I’m signed up for the VA health care program, does that mean I meet the requirements to have health care under the Affordable Care Act (ACA)? Yes. Being signed up for VA health care meets your Affordable Care Act health coverage requirement of having “minimum essential health coverage.”.

Does VA pay deductible?

Your private insurer may apply your VA health care charges toward your annual deductible (the amount of money you pay toward your care each year before your insurance starts paying for care).

What is medical emergency?

A medical emergency is an injury, illness or symptom so severe that without immediate treatment, you believe your life or health is in danger. If you believe your life or health is in danger, call 911 or go to the nearest emergency department (ED) right away. Video: Emergency Care. YouTube. Subscribe.

Do you have to check with the VA before calling for an ambulance?

Veterans do not need to check with VA before calling for an ambulance or going to an ED. During a medical emergency, VA encourages all Veterans to seek immediate medical attention without delay. A claim for emergency care will never be denied based solely on VA not receiving notification prior to seeking care.

Does the VA pay for emergency medical care?

In general, VA can pay for emergency medical care at a local ER for a Veteran’s service-connected condition, or if the care is related to a Veteran’s service-connected condition. VA can also pay for emergency medical care for a Veteran’s non-service connected condition.

Do veterans have to seek medical care?

Eligibility requirements notwithstanding, Veterans should always seek care at the nearest medical facility during a medical emergency, ...

How to access VA mental health services?

To access free VA mental health services right away: Call or walk in to any VA medical center —anytime, day or night. Find your nearest VA health facility. Call or walk in to any Vet Center during clinic hours. Find your nearest Vet Center. Call us at 877-222-8387.

How to contact the VA about homelessness?

Contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week. A trained VA counselor will offer information about VA homelessness programs, health care, and other services in your area. The call is free and confidential.

What is the VA mental health number?

We’re here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. If you have hearing loss, call TTY: 800-877-8339. You don’t need to be enrolled in VA health care to get care. Learn more about accessing VA mental health services. To connect with other resources for Veterans and transitioning service members:

How many hours a day does the VA provide mental health care?

This includes: Emergency mental health care 24 hours a day, 7 days a week, through VA medical centers and some local, non-VA hospitals. The Veterans Crisis Line, which offers support 24 hours a day, 7 days a week, for Veterans in crisis and their families and friends. Learn more about VA mental health services.

Why is the VA process so easy?

One reason the process was easier is because VA is using Referral Coordination Teams (RCTs). RCTs simplify the process when a Veteran’s health care provider refers them to another provider, whether in VA or in the community.

How many VA visits were made in fiscal 20?

With increased safety measures to minimize exposure to COVID-19, VA completed more than 66 million Veteran visits in fiscal 20, including in-person appointments, telephone and video visits.

How many VA employees are there in 2020?

VA has hired more than 86,000 employees since the end of March 2020. That includes 18,000 registered nurses and nurse practitioners.

How many VA video visits will there be in 2020?

VA’s use of video visits increased by more than 1,700% within fiscal year 2020. Video visits accounted for 160,000 video visits to homes in a single week. “In-person care is absolutely the right way for a provider to meet with a patient for many health concerns.

Can veterans ask for a PACT?

Veterans can ask their provider or PACT team for more information. They can expect these three changes when the teams are in place at their location: More information about available options for appointments, including face-to-face care, virtual care options or even a telephone appointment if that’s appropriate.

Does the Mission Act increase VA care?

With the MISSION Act, VA has also increased opportunities for Veterans to receive community care when VA facilities are too far away, have longer wait-times, and don’t have the care services Veterans need, or other circumstances.

Is VA referral easier than ever?

VA health care referrals are getting easier than ever for Veterans. During Army Veteran Joy Ilem’s recent visit to the Washington, D.C. VA medical center, her primary care provider referred her to a specialist in the community for her annual mammogram.

How long can you wait to see a VA doctor?

For specialty care, they can see private doctors at VA expense if they have to wait longer than 28 days or drive more than an hour to see a VA provider. Previously, veterans who had to drive more than 40 miles or wait longer than 30 days could choose to see a private doctor paid for by the VA.

Can you go to a VA urgent care clinic without approval?

The rules going into effect Thursday also allow veterans to go to non-VA urgent care clinics at VA expense without prior approval, though they may have to pay a co-payment. Trump signed the law last June, known as the VA MISSION Act, but its key provisions didn’t take effect until now.

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