Are process of Care Quality Indicators evidence-based?
Nevertheless, process of care quality indicators for specific clinical areas are evidence-based, and in these areas benchmark comparisons to BHCS standards and expectations of health care as well as national standards are made and tracked.
Which outcomes of care are not included in the assessment of quality?
Outcomes of care (i.e., post-diagnosis or posthospitalization disease or health status, quality of life, disabilities, or death) are not included in the assessment of quality.
What is the difference between procedural and interactional justice?
Procedural justice is defined as the perceived fairness of the process and procedures used to make allocation decisions. Interactional justice relates to the "quality of the interpersonal treatment people receive when procedures are implemented."
Can quality improvement reduce racial inequities in health care?
A second premise that guides equity research is that system-level quality improvement, ongoing at BHCS, can yield desirable results and concurrently reduce racial/ethnic inequities in health care.
What is perceived fairness of the outcome received?
Outcome fairness refers to the extent to which we perceive that the distributions of outcomes are fair. These outcomes may be pay, benefits, promotions, scholarships, subsidies and other tangible outcomes, but they may also refer to less tangible outcomes such as praise and other forms of social recognition.
What is defined as the perceived fairness of the process used to make decisions regarding the allocation of rewards and resources?
Procedural justice refers to the perceived fairness or equity of the procedures used in making decisions regarding the distribution of rewards, such as promotion.
What is perceived fairness of how rewards and outcomes of decisions are shared by all members of a group?
Distributive justice reflects the perceived fairness of decision-making outcomes. Procedural justice reflects the perceived fairness of decision-making processes. Interpersonal justice reflects the perceived fairness of the treatment received by employees from authorities.
What does perceived fairness mean?
Definition. Perceptions of fairness refer to any element of the environment perceived by individuals or collectives as fair according to previous norms or standards.
What is interpersonal justice in the workplace?
What is Interpersonal Justice? Interpersonal justice is all about how an employee is treated. It is defined as the extent that an employee is treated with dignity, respect, and fairness. We know that interpersonal justice is related to a lot of positive things at work.
What is interactional justice in the workplace?
Interactional justice focuses on the way in which an individual is treated when decisions are made; individuals feel they are being treated fairly when employers provide explanations for decisions and treat employees with dignity, respect, and sensitivity (Colquitt et al., 2013).
How is fairness implemented in the workplace?
Here are some tactics you can implement to create fairness in your workplace:Encourage mutual respect. ... Model correct behavior. ... Change rules to promote fairness. ... Communicate with your employees. ... Create transparent promotion procedures. ... Commit to fair paychecks. ... Offer an appeals process.
What is distributive and procedural justice?
Distributive justice refers to the perceived fairness of outcomes or resource allocations (Adams, 1965; Walster, Walster, & Berscheid, 1978), whereas procedural justice refers to the perceived fairness of rules and deci- sion processes used to determine outcomes (Lind & Tyler, 1988; Thibaut & Walker, 1975).
Which concept refers to perceived fairness of procedures and outcomes?
In general, procedural justice refers to the perceived fairness of the process used to determine the various outcomes. It is thought that that following an unfavourable outcome, employees will respond more favourably if they believe the procedures that resulted in the unfavourable outcome were fair.
How do you manage perceptions of unfair treatment?
Not disclosing information leads to perceptions of unfairness.”...Ask questions and listen carefully. Don't make assumptions about what the employee sees. ... Set aside your defensive reactions. ... Tactfully deflect distracting statements. ... Ask, “What would you like me to do?” The answer may surprise you. ... Deal with the specifics.
Why is procedural justice important?
For decades, our research has demonstrated that procedural justice is critical for building trust and increasing the legitimacy of law enforcement authorities within communities. As such, it has paramount implications for both public safety and officer efficacy.
Why is a perception of fairness important to effective performance management?
When assessing the effectiveness of performance management, one detail of critical importance is fairness. Fairness, in this context, broadly refers to “procedural fairness”, that is, whether employees perceive that central elements of performance management are designed well and function fairly.
What term describes a company's acknowledgment that it is accountable for its actions?
A company's acknowledgment that it is accountable for its actions is referred to as corporate. social exchange.
Which of the following is an example of a content theory of motivation?
Theories of motivation that look at the content of what it is that motivates us. The most common examples of content theories are Maslow's hierarchy of needs, Alderfer's ERG model, Herzberg's two-factor model, and McClelland's need for achievement, affiliation, and power.
Is how an individual perceives the movement from performance to outcome?
“What intrinsic and extrinsic rewards will I receive if I achieve my desired level of performance?”: An instrumentality is how an individual perceives the movement from performance to outcome.
When a person perceives that his or her outcome to input ratio is greater?
In equity theory, you compare your outputs and inputs to those of another person. When a person perceives that his or her outcome to input ratio is greater than that of a relevant comparison person, he or she is experiencing negative inequity.
What are the three critical psychological states that employees experience?
These core job characteristics affect the three critical psychological states that employees experience: (1) experienced meaningfulness of the work, (2) experienced responsibility for results, and (3) knowledge of the actual results of the work activities.
What is the top down approach to management?
The premise of top-down approaches is that management is responsible for creating efficient and meaningful combinations of work tasks for employees. Top-down approaches include scientific management, job enlargement, job rotation, job enrichment, and a contingency approach called the job characteristics model.
What is self determination theory?
According to self-determination theory, a manager should provide tangible resources, time, contacts, and coaching to improve employee competence. TRUE. In Herzberg's motivator-hygiene theory, job satisfaction and job dissatisfaction arise from different sets of factors. TRUE.
What are the three factors that affect the job?
Three person factors affect or moderate how individuals respond to job enrichment: (1) knowledge and skill, (2) growth need strength, (3) and context satisfactions. 1.
What are the dimensions of inequalities in health care?
The many dimensions of inequities in health care include race, ethnicity, age, gender, social class, culture, and ability to pay. The persistent and unacceptable gap in health care access, use, and outcomes by race and ethnicity raises many questions about equity, fairness, and social justice given the history of discrimination in this country and society's struggle to rid itself of vestiges of legal and de facto segregation. The racial/ethnic gap in care quality is also a challenge and an affront to our abilities to achieve “best care.” BHCS has several goals related to equity:
What is the health care quality chasm?
The health care quality chasm is better described as a gulf for certain segments of the population, such as racial and ethnic minority groups, given the gap between actual care received and ideal or best care quality.
What is interdisciplinary research?
Plan and conduct interdisciplinary research that explores, identifies, monitors, and explains inequities in health care and identifies intervention opportunities and appropriate interventions for improving equity in best health care access, utilization, and outcomes.