Treatment FAQ

how to make sure your being billed fairly for hospital treatment

by Christelle Rohan Published 2 years ago Updated 2 years ago

"To make sure they [medical bills] are fairly priced, the first step is to get an itemized bill," Allen says. "That just means a breakdown of all of the charges that were combined to create that bill."

Full Answer

What do you get billed for in a hospital bill?

In case of emergency, know which hospital in your area is in-network (but be aware that some doctors working there may still not be on your plan). Discuss your policy with your benefits department or call your provider to get clarity. Have a cost conversation. Ask your doctor about cost-effective alternatives, suggests Donovan.

How can I negotiate a hospital bill that is too high?

Jan 02, 2013 · 1 Be thorough in documenting the initial hospital visit. When selecting the level of service for an initial hospital visit, the documentation consists of three key components: history, physical examination, and medical decision-making. The history includes the chief complaint as well as the review of systems.

Do hospitalists have to be careful about excessive billing?

Apr 08, 2022 · If you get an old bill, double-check the status of your deductible and if it’s been met, ask your provider to rebill the insurer. Has My Insurance Been Billed Properly? If …

What should I look for when choosing a medical bill?

Sep 15, 2021 · Here are some of his top tips to help you spot medical billing errors and avoid being overcharged for treatment. 1. Make sure your insurance company was billed In the summer of 2020, Allen and his 17-year-old son were on a road trip when his son had a case of swimmer's ear. They went to an urgent care facility for treatment.

Does Medicare require a system review?

In other states, it’s acceptable to document a system review with pertinent findings, “whether positive or negative,” and the statement of “all other systems negative,” Mulholland says.

What do hospitalists do?

Hospitalists discuss the hospital stay with the patient and family members, prescribe medications, issue discharge recommendations, set up follow-up care, and coordinate with the case manager, specialists, and primary-care physician.

Can coders see clinical indicators?

“As coders, we can see all the clinical indicators of a particular diagnosis,” says Kathryn DeVault, RHIA, CCS, CCS-P, a director at HIM Solutions at the American Health Management Association. However, “unless [physicians] write down the diagnosis, we can’t code it.”

What happens if the result is positive?

If the result is positive, the hospitalist prescribes an antibiotic for the infection, and too often “the story ends there.”. From experience, DeVault can decipher that the patient is being treated for a urinary tract infection, but she can’t assign a code without querying the physician.

Do I Need an Itemized Bill?

Some providers send bills that include the total due and little else. While more details probably aren't needed if the bill is for a single office visit, complex procedures that come with an expensive price tag deserve a closer look.

Do I Recognize All the Charges?

Once you have an itemized bill, review everything listed to ensure it matches your records or recollection of the care you received. "Patients should not accept anything that is either wrong or they don't understand," Otto says.

Are the Dates and Providers Correct?

Beyond looking at the charges themselves, double-check the dates and providers listed. "A hospital will charge you for every time someone pops their head into your room," says Sharona Hoffman, professor of law and bioethics at Case Western Reserve University in Cleveland, Ohio.

Are There Red Flags Indicating This Is a Medical Billing Scam?

Most billing problems are the result of human error. "Oftentimes, we're victims of honest mistakes," Vivero says. However, you do need to watch for medical billing scams.

How Old Is the Bill?

It could take longer than you think for a medical bill to arrive in your mailbox. "The longer that a provider waits, the more likely they can just bill your insurer," Vivero says.

Has My Insurance Been Billed Properly?

If a bill is higher than expected, confirm your insurer has been billed correctly. "Sometimes, the bill is literally wrong, (and) that might be a problem with insurance," Otto says.

Did I Get Billed for an Out-of-Network Provider?

Surprise billing, or balance billing, occurs when a patient believes they are getting care from an in-network provider, but the health care professional or facility is actually out-of-network. For instance, a person might be admitted to an in-network hospital, but a specialist providing services is not part of the network.

How to correct medical billing errors?

Below you’ll find the most common medical billing errors and what you can do to protect yourself: 1 Repeat billing: ensure you haven’t been charged twice for the same procedure, supplies or medications. 2 Length of stay: Double check the dates of your admission and discharge. Were you charged for the day you checked out? Most hospitals will charge for the day you arrived, but not for day you left. 3 Correct charge for type of room: If you were in a shared room, confirm you’re not being charged for a private one. 4 Time in OR: Sometimes hospitals charge based on an “average” time needed to perform an operation. Contrast the charge you received against your anesthesiologist’s records. 5 Up coding: Happens when a doctor changes an order for medication and/or service from an expensive version to one that costs less, like generic medications. And yet you’re billed at the higher rate. And sometimes you’re billed for both. Keep on top of this one; it’s the most widespread of all the common billing errors. 6 Keystroke mistake: Happens to the best of us, an innocent slip up on the keyboard that can result in significant overcharges or in some cases an undercharge. 7 Canceled service: Occasionally a medication, procedure or service that was prearranged and then canceled later will still show up on your final invoice.

What is the most common billing error?

Overcharges are one of the most common billing errors. Duplication is another common billing mistake. If you see the same charge listed more than once you should ask the hospital why. It may be a valid charge but this error is so common you shouldn’t let it go unchallenged.

How steps like having a health-care advocate and asking for insurance codes can help make sure you aren't surprised with a major bill on the other side of a medical emergency

When Ameriprise financial advisor Joseph Stemmle's friend went into the hospital with a minor sprain from a kickball injury, he had no idea his bill would be $5,000, or $2,000 over his annual deductible.

1. Ask for insurance codes and preapproval

During checkups and nonemergency appointments, make it a habit to ask your doctor for the insurance codes associated with the tests and procedures they recommend.

2. Map out your emergency resources

"Make a list of the nearest ERs in your area and check which ones are in-network," says Karen McDade, director of financial planning at Ashton Thomas Private Wealth. Since practices and hospitals can go in or out of your insurance plan's network, it's important to run that check every 3 to 6 months.

3. Learn about ER policies for contractors

Depending on the hospital, McDade says that the institution may have contractors on staff. An example of this could be an anesthesiologist or radiologist who works on an as-needed basis but isn't a full-time employee.

4. Have a health-care advocate

It can be difficult to pay attention to procedure and cost details when you're in the midst of a high stress situation. A good way to make sure you aren't surprised by a bill on the other side is to ask a person you trust, whether it's a friend or family member, to act as your health advocate.

How to challenge a hospital bill?

To challenge a bill, you will need proof that the hospital’s prices are out of line compared to those charged by other hospitals. You can find the prices that other hospitals charge by looking online.

How to negotiate a medical bill?

Negotiate directly with the doctor. If your bill comes from the doctor or another healthcare professional directly, negotiate with them directly. Use the same tactics as if you were negotiating with the hospital. If you have an advocate to help you, discuss a strategy with them. Ask about financial assistance.

Can you get a discount if you don't have insurance?

If you do not have insurance or if insurance is not covering all of your costs, you can usually get a sizable discount if you offer to pay in cash. Healthcare providers will often cut their prices by 66% or more if you are willing to pay everything up front in cash.

What happens if you file for bankruptcy?

If you file for bankruptcy and have medical debt, a doctor's or hospital's ability to collect is greatly diminished. You can use this to come to a deal as a doctor will not want their debt to go through bankruptcy. Don't ever be afraid to put your cards on the table and tell the other party what you are looking into.

What to do before surgery?

Before Your Surgery: Speak Up . When you and your doctor are planning your surgery, tell him or her if you only want to use in-network providers. If your doctor has specific providers in mind that he or she usually works with, check with your insurer to make sure they are in your network.

Does a health insurance plan cover out of network care?

Your plan may not cover any out-of-network care, leaving you to pay the full cost. Or, they may cover part of the cost, but at a much lower rate than the provider charges. You may have to pay the difference. In that case, you’ll get a “balance bill” from your provider for the difference between your plan’s payment and your provider’s fee.

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