Online Form (Facilities): Fill out complaint form (after you select link, allow a moment for webpage to load); or Paper Form: Fill out complaint form (type information into fillable PDF form OR printout and handwrite your information), sign and mail to address below: Health Regulation and Licensing Administration - Facility Complaints
Full Answer
How do I make a complaint about a dialysis facility?
Expect the facility to monitor the quality of treatment and equipment according to regulations. Make a complaint to your facility management and request that they try to resolve a problem. Ask and be instructed on your dialysis facility's grievance process.
What are my rights if I have a problem with dialysis?
You have the right to: Make a complaint to your facility management and request that they try to resolve a problem. Ask and be instructed on your dialysis facility's grievance process. File a complaint with the End-Stage Renal Disease Network in the region and/or your state health department in an attempt to resolve a problem.
How do I file a complaint against a health-care facility?
Anyone can file a complaint against a health-care facility -- a patient or facility resident, a relative or friend, even a general member of the public. Filing a complaint through the California Health Facilities Information Database (Cal Health Find) is the most direct way.
When to file a complaint with the ESRD Network?
You can file a complaint with these agencies against a Medicare or Medicaid provider (including doctors, dialysis facilities, transplant centers, or hospitals) if you feel that you have received improper care or treatment. What are examples of complaints? The ESRD Network can help you with the following types of complaints:
How do I file a complaint against Fresenius?
Give us a call at 1-888-373-1470 to speak to a Fresenius Medical Care team member, or fill out the form below and one of our team members will contact you. All fields are required.
Can you be kicked out of dialysis?
It is shocking, then, that in the United States, it is estimated that over 1,000 patients annually are involuntarily discharged from their dialysis clinics. Further, they are often “blackballed” from other local clinics. The consequences for such patients, predominately African-American, are dire.
What to do if you miss a dialysis treatment?
Contact your doctor or local Emergency Department, especially if you have missed more than one dialysis session.
What are some complications of dialysis?
RisksLow blood pressure (hypotension). A drop in blood pressure is a common side effect of hemodialysis. ... Muscle cramps. Although the cause is not clear, muscle cramps during hemodialysis are common. ... Itching. ... Sleep problems. ... Anemia. ... Bone diseases. ... High blood pressure (hypertension). ... Fluid overload.More items...•
How many days can u skip dialysis?
This varies from person to person. People who stop dialysis may live anywhere from one week to several weeks, depending on the amount of kidney function they have left and their overall medical condition.
What is creatinine level after dialysis?
The mean creatinine and BUN levels after cessation of dialysis were 2.85 ± 0.57 mg/dl and 29.62 ± 5.26 mg/dl, respectively, while the mean creatinine clearance calculated by 24-hour urine collection was 29.75 ± 4.78 ml/min. One patient died due to HIV complications. One patient resumed dialysis after nine months.
Can I skip a day of dialysis?
Missed treatments can cause problems: Remember your kidneys used to clean your blood 24 hours a day, 7 days a week! When you skip treatments, extra fluid will need to be removed when you go back to dialysis and this may make your next treatment harder for you.
What happens if I miss dialysis for 4 days?
Patients who missed the first or last session of the week (four days without dialysis) had twice the risk of being admitted to hospital or dying, compared to patients who missed a midweek session (three days without dialysis).
Is 2 hours of dialysis enough?
For long-term hemodialysis patients, the minimum recommended treatment time that is considered adequate is 4 h [1]. Four hours enable adequate delivery of dialysis through the removal of toxins.
At what creatinine level should dialysis start?
National Kidney Foundation guidelines recommend you start dialysis when your kidney function drops to 15% or less — or if you have severe symptoms caused by your kidney disease, such as: shortness of breath, fatigue, muscle cramps, nausea or vomiting.
What is the most common cause of death in dialysis patients?
Patients with end-stage renal disease (ESRD) on long-term dialysis therapy have very high mortality due to predominantly cardiovascular causes1 (Figure 1). Sudden cardiac death (SCD) is the single most common form of death in dialysis patients, accounting for 20% to 30% of all deaths in this cohort.
Can kidneys start working again after dialysis?
Acute kidney failure requires immediate treatment. The good news is that acute kidney failure can often be reversed. The kidneys usually start working again within several weeks to months after the underlying cause has been treated. Dialysis is needed until then.
How to be informed of dialysis side effects?
Be informed of any possible side effects of medications you are taking. Be treated with dignity, respect, and consideration. Suggest a change in the type of treatment. Expect your kidney doctor and other members of your healthcare team to listen to you when you suggest changes in your dialysis treatment.
What should be included in a dialysis report?
This should include information about your medical conditions, treatment choices, test results, and possible problems. If this information cannot be given to you directly, the doctor should speak to your family or the person acting on your behalf. Be informed about current dialysis treatments for kidney disease.
What is the role of a dialysis center?
Your dialysis center and healthcare team are responsible for providing you with optimal treatment. The Centers for Medicare and Medicaid (CMS) regulate how dialysis centers provide care in order to make sure that safety and quality standards are met.
What to do if you refuse to pay for kidney surgery?
Accept full responsibility for the medical outcomes of your refusal. Request consultation with another doctor for any kidney or non-kidney related medical problem. Know that payment for consultation may not be covered under Medicare or other healthcare coverage, and you may be responsible for payment.
What to expect at a dialysis facility?
Expect the dialysis facility to employ skilled staff and provide safe, clean, comfortable, and professional surroundings.
How to make decisions about your kidneys?
Make decisions about your healthcare based on information given to you by your kidney doctor. Complete an advance directive stating your wishes. Be informed by your kidney doctor of the possible results of refusing drugs, treatments, or procedures. Be informed of how the facility handles end-of-life needs.
When do you pay for dialysis?
Pay the dialysis facility and doctor when you receive payments from your health insurance company or medical policies.
Leader in Quality Care
DaVita has outperformed the rest of the industry, with more top marks in the CMS Five-Star Quality Rating System.
Calculate your GFR
Determine which stage of kidney disease you’re in by calculating a glomerular filtration rate (GFR) and start managing your health.
Complaints about the quality of your care
Contact your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for complaints about the quality of care you got from a Medicare provider.
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For questions about a specific service you got, look at your Medicare Summary Notice (MSN) or log into your secure Medicare account . You can file an appeal if you disagree with a coverage or payment decision made by one of these:
Who can file a complaint against a hospital?
Complaints may be filed by, but are not limited to, patients, patient family members, care givers, staff or advocacy groups.
What is the Central Complaint Registry?
The Department’s Central Complaint Registry is limited to the mandates provided in the licensing acts, regulations, and federal Medicare Conditions of Participation or coverage for the programs the Department manages.
How to check on a long term care complaint?
To check the status of a long-term care complaint, contact the Department’s Bureau of Long-Term Care at 800-252-4343. For non-long term care complaints contact the Department’s Division of Health Care Facilities and Programs at 217-782-7412. To make inquiries, you must have the name and location of the facility. If you have received an assigned complaint number, please provide it when you contact our office. This is NOT a toll-free call.
How to contact Illinois Department of Insurance?
Insurance billing issues should be referred to the Illinois Department of Insurance at 877-527-9431 or 866-445-5364. To file a complaint online go to https://mc.insurance.illinois.gov/messagecenter.nsf
How long does it take to investigate a complaint?
Depending on the nature, scope, and severity of the complaint allegations, the investigation may take from a few days or weeks, to several months.
Where to file a complaint with the Illinois Department of Financial and Professional Regulation?
To file a complaint online go to https://www.idfpr.com/Admin/Complaints.asp
How to contact Medicare billing?
Medicare Billing Problems can be referred to a Medicare Customer Services Representative at 800-633-4227 or to the Department of Insurance at 800-548-9034.
How to File a Complaint
Any person having knowledge that substandard care has been provided by any of the health care facilities regulated by the Health and Human Services Commission may file a complaint.
Information to Supply When Making a Complaint
Your name, address and telephone number. Every effort is made to protect your confidentiality; however, we must provide this information if requested in accordance with the Public Information Act. Or, you may make a complaint and remain anonymous.
How to Submit a Complaint Against a Regulated Health Facility
Complaints may be mailed, faxed or delivered by phone via the complaint hotline, except for a complaint against a licensed abortion facility. Complaints against abortion facilities must be in writing and may not be anonymous.
Submitting a Complaint Against Healthcare Facilities ( Except Substance Abuse or Narcotic Treatment Facilities)
This includes: abortion facilities, ambulatory surgical centers, birthing centers, community mental health centers, comprehensive out-patient rehabilitation facilities, crisis stabilization units, end stage renal disease facilities, freestanding emergency medical care facilities, hospitals, out-patient physical therapy, portable x-ray services, rural health clinics, and special care facilities..
How We Process Complaints Against Regulated Health Facilities
The Health Facility Compliance Unit receives complaints against regulated health facilities. The steps for handling consumer/public complaints are: