Your treatment coordinator should have these essential characteristics:
- Dental knowledge, and more importantly, an understanding of the dental philosophy of the dentist.
- Excellent communication skills, poise, professional appearance, and a special ability to “get a kick” out of having patients accept treatment without being pushy.
- Organized, systematic, and with good follow-through.
- Knowledge of the dental insurance game, to help patients use and understand their benefits.
- Self-confidence to be able to ask a patient to enroll in a treatment plan of $____ (your highest dollar amount for a treatment plan) with eye-to-eye contact and ask for ...
- Positive attitude and enthusiasm for the positive effect good dentistry has on the patient.
- Ability to think on his or her feet, on the fly, and with little preparation.
- Use an appropriate location to build trust and spur open communication. ...
- Help the patient emotionally understand the NEED for the dental treatment. ...
- Motivate patients to accept treatment. ...
- Ask for a commitment. ...
- Make “healthy” financial arrangements.
What does a dental treatment coordinator do?
- New patients
- Recall patients with outstanding treatment
- Recall patients with newly diagnosed treatment
- Patients actively working on a treatment plan with the doc but haven’t accepted the complete treatment plan yet
- Consults (patients put on the schedule for a treatment presentation)
What can a treatment coordinator do?
- Assist residents in following their treatment plans.
- Followed patient treatment plans in accordance with Behavior Enhancement Program and Nurtured Heart standards.
- Worked as part of a treatment team to develop individual patient treatment plans.
What does a treatment coordinator do?
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What is a dental scheduling coordinator?
What Do Scheduling Coordinators Do?
- Create call schedules for health care workers, revise for requests, and emergencies.
- Confirm and schedule appointments directly with patients, and ensure appropriate equipment and rooms will be available.
- Respond to phone calls and quickly adjust schedule as needs emerge.
Dental Treatment Coordinator Training
As the liason between the patient and the dentist, a dental Treatment Coordinator is a high profile position. In this role, you work closely with the doctor to ensure that the patient understands the treatment itself and why it is needed.
THE TOP 6 DOCUMENTS FOR TREATMENT COORDINATORS
The role of Treatment Coordinator is patient facing and is tasked with the responsibility of attending patient consults and subsequently scheduling the patient’s prescribed treatment, and keeping clinical records accurate and well documented.
Implementing the role of the Treatment Coordinator
It is the doctor’s and hygienist’s responsibility to make the treatment plan and document it in the chart; however, after the treatment plan is entered into your patient’s chart, it then becomes your responsibility to manage it.
How Case Presentation Affects Your Practice
One of the major mistakes in clinical charting is the lack of documentation when giving the patient treatment options.
1. Likability
People in general should like this person. Hiring someone who has a natural likeability can be difficult, but it is a very important factor in the hiring process. Liking someone is the first step in a good relationship of any kind.
2. Communication abilities
Communication is the key to success and growth in any relationship. If your patients are not engaged in conversation about their treatment, the relationship can die quickly. Once the doctor presents new treatment to a patient, the process of commitment should be started at that time.
3. Ability to close the deal
Does the TC have the tools to close the deal? The TC should be comfortable asking for money, and should have an innate ability to close the treatment sale. However, no matter how skilled the person is, he or she still needs a few things from the doctor.
What is a dental treatment coordinator?
A treatment coordinator is the face of the clinic. They are the person who helps patients understand their treatment plan and puts it into action. They are with patients from the time when the dentist is planning options to the time they are going over cost and insurance details.
What do you need to be a dental coordinator?
They need to translate the doctor’s treatment plan to the patient in a way that is clear and concise. They will need a calm and friendly disposition and, preferably, a background dentistry. However, their ability to market a dental clinic is the primary importance.
Everything You Wanted to Know About the Dental Treatment Coordinator Position – Part 1
What exactly does a Treatment Coordinator for a dentist do on a day-to-day basis? What kind of job description would they have? And even more important – what type of expectations might you have for them and how would you measure their performance?
Purpose, Function and Expectations
To properly understand the Treatment Coordinator position in a dental or dental specialist practice, let’s start with a comparison to similar positions in other businesses.
Job Duties
In a nutshell, the day-to-day duties for the Treatment Coordinator would entail working with patients after diagnosis and case presentation to handle Financial Arrangements and ensure they get scheduled to start.
How to be cool in an interview?
Assuming you have done some practice, you are ready to play it cool - as well you should. Make sure you’ve planned out your route well in advance, and provided ample extra time for unexpected traffic and parking issues. You should smile when greeted, and keep in mind that your interviewer may be just as nervous as you. During the interview, speak clearly and deliberately. Your body language is also important; don’t slouch back in your chair or appear “hunched over” in a defensive position. Sit tall, proud, and confident.
What should I focus on in an interview?
Unless you are asked about something specific, focus on your education, your work history, relatable hobbies and outside interests, as well as your current situation. Be sure to start chronologically and tell a linear story.
