Treatment FAQ

how much do you have to fly with an airline to get special treatment

by Rosella Wehner Published 2 years ago Updated 2 years ago
image

How do I request special assistance with a flight reservation?

In the event of a medical emergency in your immediate family, you may have to travel at the last minute. Delta’s medical emergency policy offers additional flexibility on the best published fare for your itinerary when last minute travel is required for these situations. Call Delta Reservations at 800-221-1212 to book a medical emergency fare.

Can I waive my Airline cancellation fee for medical reasons?

US Airways requires that passengers be between the ages of 12 and 24 and not travel during rush hours (before 10am, and 2:01-6:59pm weekdays). US Airways charges $78 round-trip to or from New York if you book online; packs of four one-way …

Who qualifies for airline discounts?

If TurboMedical ®, flags any of your responses, you may want to speak with one of the medical certification specialists in the Pilot Information Center before you schedule the FAA exam. The specialists are available 8:30 a.m. to 6 p.m. Eastern time at 800/USA-AOPA (800/872-2672).

What if I need additional assistance at the airport or dot?

TSA Cares is a toll-free helpline to provide information and assistance to passengers with disabilities and medical conditions and their families before they fly. Travelers can call 855-787-2227 if they have questions about screening policies, procedures or what to expect when they arrive at the airport security checkpoint.

image

Do airlines charge for special assistance?

If you're a passenger with a disability or reduced mobility you are legally entitled to support, commonly known as 'Special Assistance', when travelling by air. This means airports and airlines must provide help and assistance, which is free of charge, and helps ensure you have a less stressful journey.

Who can get special assistance at airport?

What is a special assistance? This is the assistance that the airport employee provides to the passenger. Disabled persons with reduced mobility may use this service. Depending on the needs of the passenger, the employee can help him in the check-in process and when boarding the plane.Oct 1, 2020

How do I request special accommodations on a plane?

Under the Air Carrier Access Act (ACAA) and DOT's disability policies, passengers are generally not required to provide advanced notice for disability-related accommodations. However, it's a good idea to call your airline in advance to arrange for accommodations.Apr 11, 2022

Do airlines accommodate disabilities?

Yes. Depending on the type of seating method your airline uses and your particular disability-related need, you may be required to ask for a specific type of seating accommodation more than 24 hours in advance or to check in one hour before the standard check-in time for the flight.Nov 15, 2017

How do I request airport assistance?

Requesting Airport Assistance

The airport expects you to notify the airline that you require assistance at least 48 hours before your flight. Each airline will have an online form and telephone number. You can also contact the airport direct.
Sep 1, 2020

How do you get assistance at airports?

When you arrive at the airport you should go to as assistance point. This can be inside or outside of the terminal. Assistance points will usually have some type of disability related logo, and include a buzzer or telephone to enable you to call for assistance should they not be staffed at that time.

Can airlines ask for proof of disability?

Generally, airline personnel may not ask what specific disability the person has, but they can ask questions regarding the person's ability to perform specific air travel-related functions, such as boarding, deplaning or walking through the airport.

Which airline is best for handicapped travelers?

7 Best Airlines for Disabled Passengers
  1. Qantas. As the flag carrier to Australia, Qantas Airways has made significant strides in making air travel accessible to persons with reduced mobility. ...
  2. American Airlines. ...
  3. Air Canada. ...
  4. Delta Airlines. ...
  5. JetBlue. ...
  6. Virgin Atlantic. ...
  7. Emirates.
Oct 3, 2019

How the disabled passengers are handled in airport?

Passengers who intend to check-in with their own wheelchair shall be given the option of using a station/airport wheelchair. If the passengers prefer to use their own wheelchair within the airport, they shall be permitted to use it up to the aircraft, whereupon it may be stowed at an appropriate place in the aircraft.

How can I travel with disability?

10 Tips for Traveling With Physical Disabilities
  1. Try to Replicate the Home Routine. ...
  2. Make Sure Travel Insurance Includes Medical. ...
  3. Use a Specialized Travel Agent or Company. ...
  4. Enroll in the Smart Traveler Enrollment Program (STEP) ...
  5. Arrange Accessible Accommodation. ...
  6. Arrange Assistance While Flying.

Do airplanes have handicap bathrooms?

No airplane restroom, generally, will be large enough to accommodate a standard-size wheelchair; people who use wheelchairs generally are seated on the plane with the help of an aisle chair, which is narrow enough to navigate the corridor that separates the rows.Mar 23, 2015

Does a wheelchair count as luggage?

No. Assistive devices do not count toward your baggage limit. However, if your bag also contains personal items, the airline can count your bag toward a baggage limit and it may be subject to a baggage fee.Nov 15, 2017

What is the number to call for American Express Blue?

For details, call tel. 888/493-2737. American Express Blue For Students, come with discount airfare coupons as part of their sign-up package. The membership program Student Advantage ( www.studentadvantage.com) provides discounts on US Airways fares and a shower of US Airways Dividend Miles bonuses.

How many countries does ElderHostel serve?

Elderhostel arranges study programs for people 55 and over (and a spouse or companion of any age) in the United States and in 77 countries around the world, including Asia, Africa, and the South Pacific.

How much discount does the military get?

Active-duty military can get discounts of up to 50% off regular fares with their white (formerly green) identification cards. Special rates are also available to military dependents and personnel within 7 days of discharge (bring your papers). Alert your travel agent to your military status. Corporate Bulk Fares.

How much does a lap fare cost?

On flights overseas, a lap fare usually costs 10% of the parent's ticket (check each carrier's specific policy). Children who fall below the airline's age limit (which ranges from ages 11-15 years) can purchase international fares at 50% to 75% of the lowest coach fare in certain markets.

What is the age limit for Delta shuttle?

US Airways requires that passengers be between the ages of 12 and 24 and not travel during rush hours (before 10am, and 2:01-6:59pm weekdays).

Where is Grand Circle Travel located?

Grand Circle Travel is one of the hundreds of travel agencies specializing in package vacations for seniors, 347 Congress St., Suite 3A, Boston, MA 02210 (tel. 800/221-2610 or 617/350-7500; www.gct.com ). While you can save on airfare through many of these packages, however, be aware that they are often of the tour-bus variety, ...

Does American Express Blue offer student discounts?

American Express Blue For Students, come with discount airfare coupons as part of their sign-up package. The membership program Student Advantage(www.studentadvantage.com) provides discounts on US Airways fares and a shower of US Airways Dividend Miles bonuses.

What is an AOPA subject report?

Use the AOPA medical subject reports appropriate for your medical condition. The subject reports provide detailed information for many common medical conditions. Use them as a checklist to confirm that you have everything the FAA needs in the initial mailing.

What medical conditions are disqualifying?

Medical regulations list the following 15 medical conditions as specifically disqualifying. If you report having any of them on your medical application, your AME cannot issue a medical certificate until it is cleared by the FAA under what's known as a special issuance authorization. Diabetes mellitus requiring oral hypoglycemic medication ...

How often is FAA 3rd class exam due?

Even if you are on a special issuance time-limited certificate, the FAA third class medical exam is still due only every 24-calendar months, or 60 months if you're under age 40. E-mail is a valuable communication tool at AOPA. When you send an email, please include your name and AOPA number.

How long does it take for the FAA to respond to a pilot protection request?

It usually takes about 15 working days for the FAA to respond to our inquiry.

How long is a medical certificate valid?

You may hold a certificate that appears to be valid for up to 60 calendar months in accordance with FAR 61.23. In reality, though, the certificate is valid for only as long as the authorization is in force, and that's determined by the type of medical condition and the perceived risk of incapacitation that could result from the condition.

What does a waiver mean for a medical certificate?

The waiver becomes part of your medical certificate and shows that, although you don't necessarily meet the minimum standards to hold a medical certificate, you have satisfied the FAA that you can safely exercise the privileges of the certificate (s) you hold.

How to organize FAA records?

Organize records neatly. Arrange them in chronological order, with the oldest information on top. Remove duplicate pages or illegible copies. The records are scanned into a computer format at the FAA, so the easier it is to read the records, the faster the reviewers and doctors can get through them.

How to contact TSA about wheelchair screening?

If you have questions about the screening, contact TSA Cares at 855-787-2227.

What is the TSA number for Delta?

Travelers can call 855-787-2227 if they have questions about screening policies, procedures or what to expect when they arrive at the airport security checkpoint.

How much legroom does Delta have?

We want to do all things possible to ensure your comfort. For customers who need extra space outside the standard Economy Seat — which features 31-32” of legroom with a 17.2” width — you can ask to be reseated next to an empty seat or pay to upgrade to First/Business class. To ensure your comfort, you might consider booking an additional seat. If you have questions, Delta Reservations can assist at 800-221-1212. We’re happy to provide you with an FAA-approved seatbelt extension, but do not allow personal seatbelt extensions to be used.

What is the medical certificate for Delta?

Contact our accessibility assistance line at 404-209-3434 for clearance to fly with a communicable disease or infection.

What is the Air Carrier Access Act?

The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities. Download the U.S. Department of Transportation regulations for Non-Discrimination on the Basis of Disability in Air Travel.

What is the number to expand all collapse all?

If you have concerns but are not traveling at the moment, you can speak to a representative at 404-209-3434. Expand All Collapse All.

What is the seat number for a wheelchair on a plane?

For more information, review boarding with an aisle chair in Wheelchair Services or contact us at 404-209-3434 to let us know which seat will best meet your needs.

What is special assistance link?

When booking a new reservation, Customers may use the “Special Assistance” link (situated on the Passenger & Payment Info page) to indicate that they require assistance. When booking online, Customers may notice that there is a link (identified with a question mark) that directs the user to the details of our policies for assisting Passengers with disabilities. After the Customer has selected his/her option (s), the Customer should click “Continue” and complete the booking process.

What is a PTK in a gate?

Each gate is also equipped with a Passenger Transfer Kit (PTK), which contains a slide board and a transfer sling.

How far in advance should you leave a wheelchair at the airport?

If traveling with a power wheelchair, in the event that we need to prepare the wheelchair for stowage, we may ask that Customers relinquish his/her power wheelchair up to an hour in advance of departure. In this case, the Customer will be transferred to an airport wheelchair until boarding begins.

Where to request preboarding?

Customers should request preboarding from our Customer Service Agent at the ticket counter or departure gate. Our Agents are trained to ask fact-finding questions to determine if the Customer meets the qualifications described above. Those Customers who qualify for preboarding will receive a new boarding pass with a preboarding designation. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to preboard.

Where to store assistive devices?

The Customer has the option to retrieve the checked assistive device at the gate or baggage claim upon arrival at his or her destination. The Customer should advise our Employees when checking the device at which location the Customer prefers to retrieve it.

How big is the cargo bin door on a plane?

The forward cargo bin door on our aircraft measures 35 by 48 inches.

How do busses work in the airport?

Buses will be used to transport Customers from the terminal to aircraft, where they will board via air stairs. Boarding the bus will occur at ground-level, and Customers will be dropped off at the base of the air stairs. At this point, Customers who require assistance to board may be assisted via a chair carried up the stairs by trained ground personnel or a mechanical lift (where available).

Which airline doesn't charge cancellation fees?

It’s also worth mentioning that Southwest is the only U.S. airline that doesn’t charge cancellation fees.

Who is Christine Sarkis?

Follow her on Instagram @postcartography and Twitter @ChristineSarkis. Christine Sarkis is an SATW-award-winning journalist and executive editor at SmarterTravel. Her stories have also appeared on USA Today, Conde Nast Traveler, ...

What is the problem with ACAA rules?

The problem with these and other ACAA rules is that the language still leaves much interpretation open to airline personnel to decide whether the person can complete the flight safely, and unfortunately, the airline has the ultimate decision in “the interest of all passenger’s safety.”.

How to use a wheelchair on an airplane?

Airline personnel must assist a passenger with a disability to: 1 Move to and from seats as a part of the boarding and exiting process. 2 Open packages and identify food (although assistance with actual eating is not required). 3 Use an on-board wheelchair when available to enable the passenger to move to and from the lavatory. 4 Move to and from the lavatory (as long as this does not require lifting or carrying by the airline employee). 5 Load and retrieve carry-on items, including mobility aids and other assistive devices stowed on board the aircraft.

Why does an airline refuse to transport?

The airline may refuse transportation if a person would endanger the health or safety of other passengers, or transporting the person would be a violation of FAA safety rules. Keep in mind this can apply to someone who airline personnel determine is unable to assist themselves.

What happens if you can't pass through the disability system?

If an individual with a disability is not able to pass through the system without activating it, the person will be subject to further screening in the same manner as any other passenger activating the system.

Can an unticketed parent help a disabled person?

Airport escorts should be available. An airline may provide a qualified employee or allow an unticketed parent or assistant to help a person with a disability through security. Unticketed passengers can request a permit from the airline’s check-in counter that will allow him or her to pass through security with the person they are assisting.

Can an airline provide an individual briefing?

Airline personnel may offer an individual briefing to a person whose disability keeps him or her from receiving the information presented in the general briefing. The individual briefing must be provided as inconspicuously and discretely as possible, for example when a person pre-boards.

Can an airline ask about a disability?

Generally, airline personnel may not ask what specific disability the person has, but they can ask questions about a person’s ability to perform specific air travel-related functions, such as boarding, deplaning, or walking through the airport.

How wide are the aisles on an airplane?

Another frequently reported concern is issues with bathroom accommodations on airplanes. Current airline standards require 20-inch wide aisles for all single-aisle planes. Especially if you don’t have access to your wheelchair on board, getting to the restrooms may be difficult.

What is a CRO in travel?

A CRO is the airline’s expert on disability-related issues in air travel and has the authority to resolve complaints on behalf of the airline. Every airline must have a CRO available either by telephone or in-person during operating hours. ”.

What is a CRO on an airline?

A CRO is the airline’s expert on disability-related issues in air travel and has the authority to resolve complaints on behalf of the airline. Every airline must have a CRO available either by telephone or in-person during operating hours. ”

What is an aisle chair?

An aisle chair can be used to transport immobile passengers from their own wheelchair to a seat on the airplane and can also be used to access the lavatory during the flight.

What is the first step in choosing an airline?

Choosing the right airline and flight is the first step. Ensuring that you select an airline with the best customer service reputation is important. Don’t forget to factor in any frequent flyer status you may have, airport layouts, flight lengths, and flight connections when you are looking at flight options as well.

How many disability complaints are there on airlines?

In the most recently-released DOT statistics for 2018, airlines reported 32,445 disability-related complaints, which was a 7.5% increase from 2017. Nearly half of the complaints reported related to the failure to provide adequate assistance to travelers using wheelchairs.

Why is it important to know what you're entitled to?

Knowing what you’re entitled to and not being afraid to ask for what you’re entitled to will make the entire flight process less stressful. With the help of legislation and strong advocacy, airlines and airports are making flying more accessible for travelers with disabilities.

How many countries has Arlene traveled to?

Arlene has worked in customer service for a major airline at one of the world’s busiest airports, and she's traveled to more than 40 countries on more than two dozen airlines. Seniors are a dynamic group of travelers with a wide range of needs and requirements when they travel.

What is a senior group?

Seniors are a dynamic group of travelers with a wide range of needs and requirements when they travel. Airlines and airports are there to offer any help seniors may need on their air travel journies.

Can seniors get escort passes?

There are times when a senior may need extra help getting to the gate for their flight. Airlines allow family members to get escort passes, similar to a boarding pass, for those with mobility issues or disabilities to their departure gates.

Do seniors need to keep an eye on their valuables?

Like all travelers, seniors need to keep an eye on their valuables while navigating the airport security checkpoint. Here are six great tips on how to avoid having items stolen at the airport security checkpoint.

How to get 5 percent discount on United Airlines?

In order to receive the 5 percent discount enter the 10 digit Veterans Advantage travel discount code in the “Offer Code” section when booking on United Airlines official website.

What is the largest airline in Hawaii?

Hawaiian Airlines is the largest airline provider for Hawaii.

How many bags can you fly on Hawaiian Airlines?

for personnel on military orders. If not traveling on orders the same discount applies, but for only two bags (up to 50 lbs. each). Veterans Advantage members are also entitled to the 5 percent discount on certain flights.

How many bags can you check on United Airlines?

In addition to airfare, United provides up to five free checked bags up to 100 lbs. each for those traveling on orders. Luckily, the United Airlines military discount is extended to dependents. If not traveling on orders, service members can check up to three bags at 70 lbs. each (also includes dependents).

How to find out more about American Airlines?

The best way to find more details about American Airlines is to contact them directly.

What is Delta Airlines?

Delta Airlines is one of the major American carriers.

Is JetBlue a military airline?

Image: Wikimedia.org. Note: Click Here to read our full article on the Jetblue Airlines military discount. JetBlue Airways is a budget friendly airline that is based out of New York City. It represents the sixth largest airline in the United States. The main hub for JetBlue is John F. Kennedy International Airport.

image
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9