Full Answer
How can I contact Carnival about post-cruise issues?
For any post-cruise issues that require assistance, please send a detailed email to [email protected]. Please allow some time for a response, as we are operating with reduced staffing.
How do I make a complaint to Carnival Cruise Lines?
However, if you're taking a cruise and feel that your reservation is not honored or the accommodations are subpar, you should contact the company's customer service department. The Carnival complaint line is (800) 764-7419. You will need to provide your booking number, the name of your reservation, and a brief description of your problem.
What is the customer service rating for Carnival Cruise Lines?
Carnival Cruise Lines has an average consumer rating of 4 stars from 930 reviews. Carnival Cruise Lines has resolved 653 complaints. Is ComplaintsBoard.com associated with Carnival Cruise Lines? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Carnival Cruise Lines Customer Service.
Is carnival hiding behind its customer service reps?
It's amusing that a company as large as Carnival, is hiding behind their customer service reps instead of manning up and taking the calls in a actual call center that handles customer relations/disputes. Guess it's too scary to handle my complaint personally, you would rather deal with me via email so you can ignore me.
How do I file a complaint against a Carnival Cruise?
The Carnival complaint line is (800) 764-7419. Keep in mind that this number is reserved for questions and concerns with your current reservation, and customer service likely won't take your feedback after the cruise.
Who do I complain to about a cruise company?
Try the Federal Maritime Commission's Office of Consumer Affairs and Dispute Resolution Services (CADRS). CADRS staff offer a cruise passenger assistance program for consumers with cruise line complaints.
How do I contact the CEO of Carnival Cruise Lines?
Arnold Donald | Carnival Cruise Line | Email, CEO, @carnival.com.
How do I sue a Carnival Cruise?
Suing Carnival Cruise LineSUING CARNIVAL CRUISE LINE. AVAILABLE 24/7, CALL US AT 1-866-597-4529. ... TIME IS OF THE ESSENCE. AVAILABLE 24/7, CALL US AT 1-866-597-4529. ... DO YOU HAVE A CLAIM AGAINST CARNIVAL CRUISE LINE? AVAILABLE 24/7, CALL US AT 1-866-597-4529.
What government agency oversees cruise lines?
The Federal Maritime Commission (FMC) requires operators of passenger vessels carrying 50 or more passengers from a U.S. port to be financially capable of reimbursing their customers if a cruise is cancelled.
Who regulates the cruise industry?
The Federal Maritime Commission (FMC)The Federal Maritime Commission (FMC) is an independent U.S. government regulatory agency that oversees cruise industry financial responsibility requirements.
Who is the corporate compliance manager for Carnival?
As the Environmental Corporate Compliance Manager, Chris oversees and implements all legal obligations in our Environmental Compliance Plan (ECP) and conditions of probation, and works closely with the Court Appointed Monitor, the Third Party Auditor and the Probation Officer.
How do I contact Carnival corporate office?
To contact us by phone, call 1-800-CARNIVAL. Our world headquarters are located at: 3655 NW 87th Avenue. Miami, FL.
Who is president of Carnival cruise Lines?
Christine DuffyCarnival Cruise Line / PresidentChristine Duffy is president of Carnival Cruise Line, certified as a Great Place to Work™ and the flagship brand of Miami-based global cruise industry leader Carnival Corp., the world's largest leisure travel company.
Can I sue Carnival?
If you've suffered a personal injury while sailing with Carnival and believe that your injury was sustained due to the negligence of the crew, the cruise line or even a fellow passenger, you may have a potential claim and can sue the Carnival Cruise Corporation for damages related to your injuries.
How do I sue a cruise ship?
Cruise ship employees are no longer able to file suit in the United States. Most of these cases were being filed in Florida because that's where the ships would stay in port when not in use. However, employees must now apply for international arbitration. Only cruise passengers can file suit.
Can you sue a ship?
It depends on the cruise ship and the provisions contained in your passenger ticket. Although there is a three year statute of limitation for most maritime negligence cases, most of the major cruise lines, and many of the smaller ones, require passengers to file suit within one year of the date of their injury.
What is Carnival Cruise Lines's Facebook?
Connect with Carnival Cruise Lines via Facebook at Carnival Cruise Lines
What is Carnival Cruise Lines's Twitter?
Follow Carnival Cruise Lines on Twitter at Carnival Cruise Lines
What is Carnival Cruise Lines's YouTube?
Like, share & subscribe to Carnival Cruise Lines on YouTube at Carnival Cruise Lines
What is Carnival Cruise Lines's Instagram?
Check out Carnival Cruise Lines's Instagram pictures and videos at Carnival Cruise Lines
What is Carnival Cruise Lines's LinkedIn?
See Carnival Cruise Lines's portfolio on LinkedIn at Carnival Cruise Lines
Carnival Cruise Lines - Service
Good Morning Carnival Cruise Team, I have booked a cruise with the cruise line on June 7, 2021/deposit $150.00. The cruise were sailing between April 2-7, 2022. I have been in contact with my rep. I noticed the COVID number was continuing going up. So i contacted my rep to cancel my cruise in January before the deadline January 17, 2022.
Carnival Cruise Lines - No reply to emails or phone calls. Can't get anyone to answer the phone or reply to emails to global casino services and reservations
Assigned request ticket number 233829, Jan. 13, 2022. No reply. Assigned request ticket number 235416, Jan. 26, 2022. No reply. Repeated phone call to global services and global reservations. On hold for over an hour on each call attempt.
Carnival Cruise Lines - Cruise
Full refund requested. Received email from Carnival advising full refund to be received if canceled by 2/15. Canceled on 2/1. Only partial refund received. Call carnival, spent over 12 hours on phone, and issue still not resolved. I was previously assured that refund would be released. Still not released.
Carnival Cruise Lines - Refund
I booked a cruise. Been paying monthly since last summer. Received an email that we could cancel before 2/15 and get a full refund. We had 7 people cruising and not everyone could meet the covid vaccine requirements. I've attempted to call multiple times. I've also emailed. You can't get a hold of anyone.
Carnival Cruise Lines - Getting to the ship
Getting to the ship-via bus to terminal I almost fell on my face, because the bus driver thought I was moving too slowly and grabbed my roller suitcase which I was holding onto, off the the bus steps to the ground. I have a left foot drop and lost my balance, while scraping my right heel trying to prevent my falling.
Carnival Cruise Lines - Specialty Dining
We are excited to cruise on the Carnival Panorama in March. We booked a Japanese Teppanyaki lunch for one of the sea days. After we booked it, Carnival changed our itinerary. Now we are starting in Puerta Vallarta and ending in Cabo. No problem there except that now our specialty dining occurs while we are in port at Cabo.
Carnival Cruise Lines - customer service wait times
My name is Tabitha Hull and I am a Platinum member [protected]. I have been trying to change the date of my cruise not cancel so I would think Carnival would be appreciative. I tried two times on 2/7/2022 to no avail after being in the hold que for 2 and 1/2 hour each time. When finally answered I had rude and non helpful customer service agents.
How To File Carnival Cruise Line Complaints
If you experience an issue with food, beverages, accommodations, or any of Carnival's staff members during your cruise, it's best to report the problem on the spot with one of Carnival's managers.
How To File Carnival Cruise Complaints With the FTC
If you believe the company has wronged you by engaging in illegal activities or deceitful business practices, you can file Carnival Cruise complaints with the Federal Trade Commission. Visit the FTC's Report Fraud website and complete the online form using the instructions provided.
Have Carnival Complaints That Are Being Ignored? Sue Carnival in Small Claims Court
If you feel the company has wronged you and have been unable to resolve your complaint directly through the customer service department, you can still obtain justice by filing a lawsuit against Carnival.
With DoNotPay, You Can Sue Carnival Cruise in Small Claims Court Hassle-Free
Filing a lawsuit against a company can get complicated, and finding and hiring a lawyer to handle your case is both time-consuming and expensive. You might be asking yourself, is it all worth the trouble?
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seasounds
Can someone help me with this? I would like to know who or what department to contact BY PHONE regarding a complaint.
blackwing
I think you'd get a better response if you sent an e-mail. And make your e-mail calm and explain your complaint nicely and support your opinion without attacking them. You catch more flies with honey.
princessdivaapril
Sorry to hear you did not get a reply. I received a reply in less than two weeks.
cruizer4662
How did they respond to your complaint? Im still unsure how to contact them--anyone have an address or email? Thanks
cruizer4662
How did they respond to your complaint? Im still unsure how to contact them--anyone have an address or email? Thanks
BigMember
Sounds like the peole who complain when they go to Disneyland during Christmas.
endi302
Where do I go online or write to state a complaint to Carnival regarding issues with our last cruise? Dont want to go into it-rather lengthy-just need the info from your experienced Carnival cruisers--thanks
pnwredhead
I was on a cruise 2 weeks ago and it was not a great experience.
Colorado Beach Bum
They still send out surveys but I’ve never heard of them responding to one.
firefly333
Lol I think I had pretty much the same complaints. I would have bought a self winding watch except the clerk said oh those are all $800 or $900. They were half as much as I would have bought one instead of what I bought.
GummyBear
Lol I think I had pretty much the same complaints. I would have bought a self winding watch except the clerk said oh those are all $800 or $900. They were half as much as I would have bought one instead of what I bought.
GummyBear
I was on a cruise 2 weeks ago and it was not a great experience.
ontheweb
They still send out surveys but I’ve never heard of them responding to one.
sparks1093
I was on a cruise 2 weeks ago and it was not a great experience.